Nancy Enge: Please refer to cases 213040 and 222318
*** Akash joined the chat ***
Akash: Hi Nancy!
Nancy Enge: Hello Akash!
Akash: May I know if you’re trying to upload svg images ?
Nancy Enge: Yes. I can upload them, but new ones are appearing scrambled in Design Space
Nancy Enge: May I know what your escalation protocol is, please?
Akash: Yes I understand it. As of now we have some issue in Design Space with the svg images and we are aware of it and the development is working on it to fix the issue.
Nancy Enge: I am not happy with how this issue is being dealt with.
Akash: Till then please use any .jpg images.
As of now there is no troubleshooting for svg images, as this is a technical issue in Design Space software.
Nancy Enge: JPEG images do not support score lines, that I am aware of
Nancy Enge: I’m sure this must be difficult for you as well :)
Akash: I am sorry but as of now svg image has some issues.
Nancy Enge: I am sorry, too.
Nancy Enge: When may we expect a fix?
Akash: It will be in couple of days as they are working on High priority on this but we do not have the exact date.
Nancy Enge: How will you let your customers know of the fix?
Akash: I am sorry, they are not releasing any information in website, I suggest you to please try after somedays and if that doesn’t work then please contact us again so that we will give you the update.
Nancy Enge: I see. I appreciate your help, here, Akash.
Akash: You’re Welcome. Is there anything else I can assist you with today?
Nancy Enge: It’s bad manners for Cricut to release new software with such a crippling bug.
Nancy Enge: No, thank you.
Akash: I really understand your frustration and I will share this feedback to the concerned team.
Nancy Enge: Thank you, Akash.
Akash: You can visit our YouTube Channel to view over a hundred helpful and inspiring videos.
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Have a great day!
Nancy Enge: Likewise.
Akash: Thank you!